Rich and Raw Luxury Hair, we are committed to providing you the best quality service. All orders are processed within 2-5 business days. Orders are shipped Monday-Friday, which is standard shipping. During major sales, our shipping time is 7 to 10 business days for delivery. 

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If you received your order and want to make any changes, please submit a contact inquiry. Hair must still be in the original packaging and not used in  anyway!

We only offer store credit for orders that have been processed and shipped. To receive credit for your exchange, the hair must be in the same condition as when you received it.